Policies
General Policies
We start the process of reviewing orders upon receipt or shortly after. If we are out of inventory, we will email with an approximate ship date. No orders are charged on the credit card until delivery date determined. Delays can occur during Holiday rushes , etc. Please email us for a quote on shipping charges to Alaska, Hawaii, Puerto Rico, and Canada. NOTE: Fed Ex packages for Overnight or 2nd day air can be shipped on Saturday prior to 3pm MST. ***Specify any urgency for shipped in the comments field after orders are placed***. Another note: UPS ships ground 5 days to Alaska, Hawaii, and 4 days to Puerto Rico.
Shipping Policies
We offer the following shipping methods and delivery times:
Standard: |
UPS Ground 5-12 Days, USPS Regular Mail |
Express: |
UPS 3 Day Select, USPS Priority Mail |
Overnite: |
UPS Next Day Air, Fed Ex |
Shipping Charges |
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» We will give shipping charges to you via e-mail for shipment outside of the United States and request your approval prior to shipment. |
Gift Boxing/Wrapping and Cards
Please note that Gift Boxing/Gift Wrapping is available on selected items for a charge $2.00 per item.
Taxes
We collect state sales tax when the shipping address is in one of the following states:
State |
Rate | |
|---|---|---|
MN |
7% |
All orders for customers in the state of Minnesota subject to state sales tax.
Minimum Order Amount
Please note that we have a $25.00 minimum order requirement.
Credit Cards Accepted
Please note that we accept American Express, Discover, Mastercard, Visa.
Order Cancellation Policies
If orders are out of inventory, we will notify via email. You may decide to cancel as orders are not charged until week of ship date.
Warranties
We forward any warranties directed from Manufacturers on their labels.
Return Policies
We appreciate your business, regarding any returns, you must first call 1-800-268-2993 or email request. With this online store, we prefer all of our sales to be final purchases. (Once again, orders over 1000.00 have a 15% restocking fee). If you want to order to confirm a color or style, please check with us via phone or mail as swatches may be available. Our live chat is up and running daily. The reason is that most of our bed linens, although shipped quickly , are considered imported items. They are not always in the US and are considered custom orders. Please email any concerns regarding possible returns. Any Custom ordered products are final sales. You may find information on all products prior to ordering by calling for swatch samples, if any, or by email to fblinen @msn.com. Ship charges are not refunded. Open packages not returnable.
Store Privacy Policies
All information concerning our customer purchases is kept private.